Zavixoo FAQ
Everything to know before you start: what Zavixoo does, how it connects and what stays under your control.
About Zavixoo
What is Zavixoo?
An online service for shops and businesses that answers customer messages on Instagram, WhatsApp and Telegram with AI and publishes social media content.
Who is it for?
Online shops and any business that receives many customer messages and wants fast, accurate answers based on its own information.
Where do the answers come from?
Only from what you connect: products, prices and stock, your FAQ and business profile. The assistant does not make things up.
Channels and connection
Which channels are supported?
Instagram DMs, WhatsApp (through the official Meta API), Telegram and X, plus the Iranian messengers Bale and Rubika. All conversations appear in one inbox.
Do I have to share my Instagram password?
No. Accounts connect through official sign-in and your social media passwords are never requested.
How do I connect my products?
From WooCommerce, Excel, SQL Server or a Web API. Products are kept up to date automatically.
Control and security
What happens when the assistant does not know the answer?
It asks the customer for details or, when the matter is for you (a request for a person, a complaint, a business proposal), passes the conversation to you with a notification.
Can I turn auto-replies off for one conversation?
Yes, for each conversation separately.
Where is my data kept, and can I delete it?
Each workspace’s data is kept separately. You can delete your account and data from the dashboard and the app; see the data deletion page.
App and support
Is there a mobile app?
Yes. The Zavixoo app is on Google Play for Android and on the App Store for iPhone.
How do I contact support?
Email support@zavixoo.com or use the online support chat inside the dashboard.
Still have a question? Create an account and try it, or write to support. Create a free account