AI Telegram shop bot that answers your customers

What is an AI Telegram shop bot?

It is an assistant that answers your customers inside your shop’s own Telegram bot. A customer asks “do you have this one in black?” and the bot answers from your real products, prices and stock, then sends a product card with a buy button. Unlike a menu bot with fixed buttons, it understands the question as the customer wrote it.

Set up in minutes, without coding

Create a bot with Telegram’s BotFather and paste its token into the Zavixoo dashboard. Understanding messages, writing replies and building product cards is handled by Zavixoo. Products are read from WooCommerce, an Excel file, SQL Server or a Web API and stay up to date automatically.

Text, photos and voice messages

Customers can type, send a photo or screenshot of a product, or send a voice message. Photos are matched against your products with visual search, voice messages are turned into text and answered, and casual language and typos are understood.

A bot for conversations, a channel for posts

The bot answers each customer privately, after they press Start. To show products to all your followers, Zavixoo’s publishing section posts them to your Telegram channel.

All channels in one inbox

Telegram conversations appear next to Instagram DMs and WhatsApp in one inbox. You can take over any conversation at any time, and messages that need you, such as complaints or bulk orders, reach you with a notification on the mobile app.

Set up in three steps

1. Connect your Telegram bot: Create a bot with BotFather and paste its token into the dashboard; Zavixoo does the rest.
2. Connect your products and FAQ: Products, prices and stock come from WooCommerce, Excel, SQL Server or a Web API; shop questions (shipping, returns, payment) are answered from your own FAQ.
3. Turn on auto-replies: Choose how many product cards to send and whether to send cards only. From then on messages are answered automatically, and you can take over any conversation at any time.

What it does

Answers from your real stock

Price, stock per colour and size, and material come straight from your shop data, never guessed.

Product cards with a buy link

Instead of long text, a card with the photo, price and a buy button is sent in Telegram.

Finds products from a photo

Customers send a photo or screenshot; the product or its code is found, and when there is no exact match the assistant asks before sending similar items.

Understands casual language and typos

Short questions like "in stock?", typos and messages that ask several things at once are understood, and each part gets its own answer.

Shop questions from your FAQ

Shipping cost and time, returns, payment and address are answered only from what you wrote; when there is no answer, it says so politely.

Hands over to you when it matters

Requests for a person, complaints and business proposals are passed to you, with a notification on the mobile app.

An example conversation in a Telegram shop bot

Customer

Hi, which hoodies do you have?

Zavixoo

Hi, welcome! These hoodies are in stock now; I have sent you a card for each one with its price and a buy button.

Customer

Is the second one available in XL?

Zavixoo

The “Arman” hoodie is in stock in XL in grey and navy. Price: $45.

An example; names, prices and stock in the replies come from your own shop data.

Frequently asked questions

Do I need to code a Telegram bot?

No. Create a bot with BotFather and paste its token into the dashboard; Zavixoo writes the answers and product cards.

How is it different from a button-menu bot?

Menu bots only offer fixed buttons, so customers have to search through them. The AI responder understands a typed or spoken question and answers from your current prices and stock.

How do customers start a conversation with the bot?

Put the bot’s link in your channel, bio or website. The customer opens the bot, presses Start and sends a message.

Can it post to my Telegram channel too?

Yes. Zavixoo’s publishing section can post your products to your Telegram channel; conversations with customers happen in the bot.

Will the Telegram auto-reply give wrong answers?

The assistant answers only from your own products and FAQ. When it is not sure, it asks the customer for details or passes the conversation to you.

Can I turn auto-replies off for one customer?

Yes. AI replies can be switched off and on for each conversation, so you can answer yourself.

My products are in WooCommerce. Does it connect?

Yes. WooCommerce, Excel, SQL Server and Web APIs are supported, and products are kept up to date automatically.

Is there a mobile app?

Yes. The Zavixoo Android app is on Google Play: read and answer conversations and get notified about referred messages.

How much does it cost?

It depends on the plan you choose; plans and their allowances are listed on the home page.